Privacy Policy

1. Who we are

Clovis Rooters provides plumbing services in Clovis and Tarpey Village, California. You can reach us by phone at (559) 418-4780.

2. Information we collect

When you call us

Our phone number uses a call tracking service, Ringba. When you call, the following may be collected:

• Your phone number and caller ID name
• The date, time and length of the call
• The general location linked to your area code
• The web page or ad that led you to call
• A recording of the call, if call recording is turned on

During the call, you may also give us your name, address and details about your plumbing problem.

When you visit the website

Like most websites, clovisrooters.com may collect basic technical data automatically:

• IP address, browser type and device type
• Pages viewed, time on the site and the page that referred you
• Data from analytics tools such as Google Analytics, and from Bing Webmaster Tools or Google Search Console

Cookies

The website may use cookies and similar tools for analytics and call tracking. You can block or delete cookies in your browser settings. Some parts of the site may still work without them.

What we don't collect

The website has no contact forms, email fields, accounts or payment pages. We do not ask for payment card details through the website.

3. How we use information

We use the information to:

• Answer your call and arrange plumbing service
• Send a plumber to the right address and follow up on the job
• Keep records of calls and work done
• Measure which pages and ads lead to calls
• Improve the website and our service
• Meet legal, tax and safety obligations

4. How we share information

We do not sell your personal information. We share it only in these cases:

• With the plumbing professional who handles your request, so they can contact you and do the work
• With service providers that run our phone, call tracking, analytics and website hosting, under their own privacy terms
• When the law requires it, or to protect people, property or our rights

5. Call recording

If calls are recorded, a message at the start of each call will tell you before recording begins. California Penal Code section 632 generally requires the consent of everyone on a call before it is recorded. If you don't want the call recorded, you can tell us or hang up.

6. How long we keep information

We keep call records and job details only as long as needed for the purposes above, or as required by law.

7. How we protect information

We use reasonable safeguards to protect the information we hold. No method of transmission or storage is completely secure.

8. Your California privacy rights

If the California Consumer Privacy Act (CCPA) applies to our business, California residents may have the right to:

• Know what personal information we collect and how it is used
• Ask us to delete personal information, with some exceptions
• Ask us to correct inaccurate personal information
• Opt out of the sale or sharing of personal information (we don't sell it)
• Not be treated differently for using these rights

To make a request, call (559) 418-4780. We may need to confirm your identity first.

9. Do Not Track

The website does not currently respond to browser Do Not Track signals.

10. Children

The website is not directed to children under 13, and we do not knowingly collect their personal information.

11. Links to other websites

The site may link to other websites, such as the City of Clovis or PG&E. Their privacy practices are their own.

12. Changes to this policy

We may update this policy. The effective date at the top will show when it last changed.

13. Contact us

Questions about this policy? Call Clovis Rooters at (559) 418-4780.